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Most of our patients know it can sometimes be difficult to get a routine appointment with a GP or Nurse.
One thing that makes this more difficult to overcome is the problem of missed routine appointments – Did Not Attend - DNA’s.
Where Patients have been declined routine appointments because the consultations are fully booked, it is at best disappointing when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released for others.
Below are the DNA figures for Hungerford Surgery for the last few months.
|Month||Number of appointments missed|
|February 2017||86 Appointments, which equates to 21 hours of clinical time|
|March 2017||92 Appointments, which equates to 19.5 hours of clinical time|
|April 2017||72 Appointments, which equates to 13 hours of clinical time|
Please let us know as quickly as possible if you can’t make your appointment.
250 appointments were wasted during the last three months.
19 extra patients could have been seen by a GP or Nurse each week!!!
Please tell us if you are not able to make your appointment so we can offer it to someone else.
Help us to help you.