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Except in an emergency, all consultations are by appointment.
Appointments and appointment cancellations may be made either:
Please remember: If you cannot keep your appointment, please let us know so that it can be offered to someone else.
The surgery is normally open during the following times:
Please note that the surgery is open/closed every other Saturday and closed on National Holidays.
Outside of these hours in the case of a medical emergency please call NHS 111.
The standard bookable surgery appointment times are normally:
|Monday - Friday||8.50am - 10.30am|
|2.00pm - 3.00pm|
|4.30pm - 6.00pm|
All these times can and are regularly extended to incorporate "extras" and emergencies as required, and our actual consulting hours are therefore substantially longer.
Saturday Morning Surgery
first appointment at 9:00am / last appointment at 12.00pm
Saturday morning appointments are subject to availability and for pre-booked routine appointments only. We hope these additional appointments will help patients who find it difficult to attend the surgery during normal opening hours.
During these times the surgery doors are not open to anyone without a pre-booked appointment as we are unable to deal with any emergencies and / or routine enquiries and you are advised to call the out of hour’s service - NHS 111 - if you require urgent assistance.
These are Pre Bookable appointments for every other Saturday Morning, 7am most Tuesdays with Dr Rachel Rowe, Wednesdays with Dr Emma Alcock and Thursdays with Dr Alex Anderson.
Full details of the dates and times of these appointments can be found on this website or by contacting the surgery reception.
We would be interested to hear any feedback you have on these services, and hope you find them of some benefit.
Please note we have full staff meetings on the following dates:
|Monday 8th January 2018||1pm-2pm|
During this time kindly note there will be NO STAFF at Reception.
Please try to avoid the Surgery at this time.
Only Emergency calls will be taken.
The partners believe in personal doctoring and continuity of care, and prefer you to see your own doctor whenever possible. Usually you will be offered the first available appointment, and urgent cases will always be seen on the same day.
When a doctor is absent from the practice, a partner from the practice covers all his patients.
If you cannot keep your appointment, please let the receptionist know. This will enable us to reallocate your slot for another patient.
The doctor will visit where a patient is too ill to come to the surgery.
Most of our patients come to the surgery where there are better facilities for examination. Please remember that a doctor can see five patients in the surgery in the time it takes to see one patient at home. By saving doctors travelling time, there is more time available for consultations.
If you or your child feel too ill to wait in the waiting-room, the receptionist will show you to one of the consulting rooms on arrival.
If you are too ill to attend surgery, however, you will of course be visited at home.
To request a home visit telephone 01488 682507 before 10.00am whenever possible.
Be ready to give the receptionist clear details of the problem as well as name, address and telephone number. At times it may be more appropriate to offer you an emergency appointment at the surgery rather than a home visit.
Requests for non-urgent problems received after 10 am may be dealt with the following day.
If you are not able to keep your appointment please use the Cancellation line.
Please call us on 1488 682507 and simply choose Option 5 from the welcome message and leave your details as requested.
Thank you for helping us - we may be able to offer this appointment to another patient.
Most of our patients understand that it can sometimes be difficult to get a routine appointment with a GP or nurse. One reason for this is DNA’S (did not attend).
A large number of Patients fail to keep their appointment at this Surgery every month. This often stops other patients from getting a much needed appointment. This is an awful waste of precious NHS time and money.
|Month||Number of appointments missed|
Please help us to help you - if you no longer need your appointment please let us know.