Appointments

How to make an Appointment

Except in an emergency, all consultations are by appointment.

Appointments and appointment cancellations may be made either:

• via our online services
• in person when the surgery is open
• by telephone (01488) 682507 when the surgery is open (Press 1 for Appointments, Press 2 for Home Visit requests).

Please remember: If you cannot keep your appointment, please let us know so that it can be offered to someone else.

Office Opening Hours

The surgery is normally open during the following times:

• Monday - Friday 8.30am - 6.30pm

Please note that the surgery is normally closed at Weekends and National Holidays.

Outside of these hours in the case of a medical emergency please call WestCall on 0118 978 7811.   

Surgery Appointments

The standard bookable surgery appointment times are normally:

All these times can and are regularly extended to incorporate "extras" and emergencies as required, and our actual consulting hours are therefore substantially longer.

Extended Hours

In response to the Government's directive and taking into account the
results of our patient questionnaire, we will be offering additional early morning, late evening and some Saturday appointments from the 1st September 2008.

Early appointments

Tuesdays - First appointment at 7.15am

Late Appointments

Available once a month on Monday evenings.

First appointment at 6.30pm, last appointment at 7.45pm.

Saturday Morning Surgery

First appointment at 8.45am, last appointment at 11.45am, once a month.

Full details of the dates and times of these appointments can be found on this website or by contacting the surgery reception.

We would be interested to hear any feedback you have on these services, and hope you find them of some benefit.

These appointments will be subject to availability and for pre-booked, routine problems only. We are hoping that these additional appointments will help patients who find it difficult to attend during normal office hours. Due to staffing limitations, we will not be able to deal with any emergencies and would ask that you call the out of hour’s service before 08.00 and after 18.30 weekdays and on weekends as normal.

Seeing your own Doctor

The partners believe in personal doctoring and continuity of care, and prefer you to see your own doctor whenever possible. Usually you will be offered the first available appointment, and urgent cases will always be seen on the same day.

When a doctor is absent from the practice, a partner from the practice covers all his patients.

If you cannot keep your appointment, please let the receptionist know. This will enable us to reallocate your slot for another patient.

Home Visits

The doctor will visit where a patient is too ill to come to the surgery.

Most of our patients come to the surgery where there are better facilities for examination. Please remember that a doctor can see five patients in the surgery in the time it takes to see one patient at home. By saving doctors travelling time, there is more time available for consultations.

If you or your child feel too ill to wait in the waiting-room, the receptionist will show you to one of the consulting rooms on arrival.

If you are too ill to attend surgery, however, you will of course be visited at home.

To request a home visit telephone 01488 682507 before 10.00am whenever possible.

Be ready to give the receptionist clear details of the problem as well as name, address and telephone number. At times it may be more appropriate to offer you an emergency appointment at the surgery rather than a home visit.

Requests for non-urgent problems received after 10 am may be dealt with the following day.