How to make an Appointment

Except in an emergency, all consultations are by appointment.

Appointments and appointment cancellations may be made either:

  • via our online services
  • in person when the surgery is open
  • by telephone (01488) 682507 when the surgery is open (Press 1 for Appointments, Press 2 for Home Visit requests, Press 3 for Test Results and general enquiries).

Please remember: If you cannot keep your appointment, please let us know so that it can be offered to someone else.

Office Opening Hours

The surgery is normally open during the following times:

  • Monday - Friday 8.30am - 6.30pm

Please note that the surgery is normally closed at Weekends and National Holidays.

Outside of these hours in the case of a medical emergency please call NHS 111.

Surgery Appointments

The standard bookable surgery appointment times are normally:

Monday - Friday 8.50am - 10.30am
2.00pm - 3.00pm
4.30pm - 6.00pm

All these times can and are regularly extended to incorporate "extras" and emergencies as required, and our actual consulting hours are therefore substantially longer.

Extended Hours

Saturday Morning Surgery
first appointment at 9:00am / last appointment at 10.45am

Saturday morning appointments are subject to availability and for pre-booked routine appointments only. We hope these additional appointments will help patients who find it difficult to attend the surgery during normal opening hours.

During these times the surgery doors are not open to anyone without a pre-booked appointment as we are unable to deal with any emergencies and / or routine enquiries and you are advised to call the out of hour’s service - NHS 111 - if you require urgent assistance.

These are Pre Bookable appointments for every other Saturday Morning, Early Morning on a Tuesday and Wednesday and late Evening on a Monday.

Full details of the dates and times of these appointments can be found on this website or by contacting the surgery reception.

We would be interested to hear any feedback you have on these services, and hope you find them of some benefit.


Seeing your own Doctor

The partners believe in personal doctoring and continuity of care, and prefer you to see your own doctor whenever possible. Usually you will be offered the first available appointment, and urgent cases will always be seen on the same day.

When a doctor is absent from the practice, a partner from the practice covers all his patients.

If you cannot keep your appointment, please let the receptionist know. This will enable us to reallocate your slot for another patient.

Home Visits

The doctor will visit where a patient is too ill to come to the surgery.

Most of our patients come to the surgery where there are better facilities for examination. Please remember that a doctor can see five patients in the surgery in the time it takes to see one patient at home. By saving doctors travelling time, there is more time available for consultations.

If you or your child feel too ill to wait in the waiting-room, the receptionist will show you to one of the consulting rooms on arrival.

If you are too ill to attend surgery, however, you will of course be visited at home.

To request a home visit telephone 01488 682507 before 10.00am whenever possible.

Be ready to give the receptionist clear details of the problem as well as name, address and telephone number. At times it may be more appropriate to offer you an emergency appointment at the surgery rather than a home visit.

Requests for non-urgent problems received after 10 am may be dealt with the following day.

Did Not Attend Figures

Most of our patients know it can sometimes be difficult to get a routine appointment with a GP or Nurse.

One thing that makes this more difficult to overcome is the problem of missed routine appointments – Did Not Attend - DNA’s.

Where Patients have been declined routine appointments because the consultations are fully booked, it is at best disappointing when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released for others.

Below are the DNA figures for Hungerford Surgery for the last few months.

Month Number of appointments missed
February 2017 86 Appointments, which equates to 21 hours of clinical time
March 2017 92 Appointments, which equates to 19.5 hours of clinical time
April 2017 72 Appointments, which equates to 13 hours of clinical time

Please let us know as quickly as possible if you can’t make your appointment.

250 appointments were wasted during the last three months.

19 extra patients could have been seen by a GP or Nurse each week!!!

Please tell us if you are not able to make your appointment so we can offer it to someone else.

Help us to help you.